#1042
iPhone 13 — cracked screen
Customer · Dana R.
STATUSReceived
Repair-shop operating system
From drop-off to repair handover.
Manage intake, repair updates, customer approvals, handover and warranties in one place.
- Invitation only
- Selected pilot stores
- Lives on the repair slip they already get
REPAIR SLIP#1042
PIN04 19 77
The pipeline
- Received
- Diagnosing
- Awaiting approval
- Awaiting parts
- In repair
- Ready for pickup
- Completed
The whole loop, in one screen
One ticket. Two views. Always in sync.
Press Advance stage on the workbench and watch the customer's phone follow. Approve the proposal on the phone, then run the handover check. This is the real flow, minus the screwdriver.
Interactive demo · fictional repair, customer approval, handover check and warranty. Nothing is saved.
Logged at the front desk
repalune.example/t/•••
Bolt & Bench Repairs
Main St · Ticket #1042
iPhone 13 — cracked screen
Current statusReceived
Dropped off and logged
QR + PIN access. Customer contact fields and serial/IMEI stay hidden.
No app. Scan the QR + PIN on the repair slip.
From drop-off to done
Four steps. No spreadsheets, no sticky notes.
- 1RECEIVED
Log the device and the request
Record the device, the fault and the repair the customer asked for. Print a repair slip with a QR code and a private PIN. If they leave an email address, they get it by email too.
- 2AWAITING_APPROVAL
Diagnose and propose
Found something else? Send a written proposal. The customer approves or declines it on their status page, and earlier versions stay on record.
- 3READY_FOR_PICKUP
Ready for pickup
Mark the repair ready. Customers who left an email address are notified, and the status page shows your pickup hours and address.
- 4COMPLETED
Check and hand over
Handover waits until open customer decisions and reserved parts are resolved. Confirm the return, and with Repair Warranty the certificate is issued in the same step.
Before they walk in
Let customers book or check in online.
Each shop gets a public booking page and a self check-in form. Both come with Repair Ticket and Multi-store, and you can switch either off.
Online booking
Customers pick a service and a free slot within your opening hours, minimum notice and blocked times. Appointments appear in Bookings for your front desk.
repalune.example/book/•••Book a repairScreen replacement · 45 minThursday09:3011:0014:1516:45Book this time
Self check-in
Customers enter their details, device and problem before they arrive. Your front desk reviews each request and turns it into a ticket; nothing becomes a ticket on its own.
repalune.example/intake/•••Check in your deviceDevicePixel 8What's wrong?Battery drains by noonSend to the shop
The final step
A repaired device. A warranty to stand behind it.
Once the device is repaired, issue its warranty at handover. It stays linked to the repair ticket, or can be created on its own.
Issue the warranty
Record the covered parts, duration and terms. The issued certificate can be printed for the customer.
Check it at the counter
Scan the certificate's QR code or barcode, or enter the IMEI or serial number, to check coverage in the staff-only warranty lookup.
Email the customer
When an email address is provided and email delivery is configured, the issued warranty is emailed to the customer.
- Standalone warranties, including for used devices you sell
- Extensions with a recorded reason
- Terms frozen at issue, so reprints match the original
- Printed in the language of your shop's country
Repair Warranty is available on its own and included with Repair Ticket and Multi-store.
Both sides of the counter
Built end-to-end — for the bench and the pocket.
Run the whole shop from one board.
- Live pipeline board — every device and stage, updated on every open screen.
- Separate staff accounts — front desk, repair bench, device collection and counter, each with a focused workspace.
- Easy or Advanced — a simpler front desk for small teams, or the full repair pipeline.
- Photos & notes — proof of condition, attached to the ticket.
- Audit trail — a record of every change.
Check the repair from anywhere, anytime.
- Scan & go — QR + PIN on the repair slip, no app to install.
- Live timeline — see each stage the moment it happens.
- Ready time & pickup — the estimated ready time when you set one, plus your pickup hours and address.
- Approve or ask — approve or decline proposed work, or send the shop a question.
- Remembered — after the PIN, the page stays open on that device for two weeks.
The toolkit
The tools behind the counter.
Focused staff accounts
One shop. Focused desks. No shared passwords.
Give each teammate a separate login and only the workspace their job needs: front desk, repair bench, device collection, or a counter role that covers front desk and bench. The owner sends a secure email link, valid for 10 minutes, and can disable access at any time.
Fast, privacy-aware intake.
Register customers and devices, print the QR + PIN repair slip, and attach condition photos.
- Customer and device intake
- Collection queue and handover
Diagnose and update repairs
See the repair queue, add notes, propose work, and move tickets through each stage.
- No customer contact details
- Pending decisions
Review tickets and return devices
Review completed repairs, confirm handover and return devices to customers.
- Repair checks
- Warranty card
Staff-account availability follows your plan’s seat limit.
A live pipeline board
Move every device from received through diagnosis, approval, parts and repair to ready. Changes appear on every open screen without a reload.
QR + PIN, zero login
Each intake prints a repair slip with a QR code and PIN. Customers scan it, enter the PIN once and follow their repair — no account, no app store.
A privacy-aware status page
The customer page omits contact fields and device serial/IMEI. Shop messages, notes and visible photos can still contain personal information; only share content intended for that customer.
Customer emails, sent for you
The intake receipt with the status link and PIN, repair proposals and the “ready for pickup” notice go out by email when the customer left an address. Monthly allowances depend on your plan.
Photos on the ticket
Capture the cracked screen at intake and the fixed one at pickup, and choose which photos the customer can see.
Roles, branches & audit
Owner, front desk, repair bench, device collection and counter roles, with an audit trail of every change. Multi-store adds branches, with each team member scoped to one.
Collection calendar
See what is ready and what is due by day or week, so the front desk knows who is coming to collect.
Loan phones
Record a temporary device at intake, including its IMEI or serial number, so you know exactly what to get back.
Price list with import
Keep your standard repair prices in one list and import them from CSV, Excel or ODS files.
Parts & inventory
Track parts by barcode or SKU, order from suppliers, move stock between branches and run approved stock counts.
Owner report
Today, the last 7 or 30 days at a glance, filtered by branch, with worklists for what needs attention.
Bring your records
Switching from another system? Import customers and open repairs from a CSV file.
Clear boundaries
Built to sit next to the tools you already use.
Payments stay in your own system
Repalune manages repairs, not money. It does not take payments, track what is owed or issue invoices; your existing payment and invoicing process handles that.
14 languages
Staff screens and the customer status page in 14 languages. Warranty certificates print in the language of your shop's country.
Your data stays yours
Owners can download a complete archive of their store's records and close the account themselves.
Nightly encrypted backups
Store data and attachments are backed up every night, encrypted, to separate storage.
Simple, per-shop plans
Selected pilot stores
We’re currently onboarding selected pilot stores. Public registration is closed. If you’ve been invited, use your private invitation link to create your store.
Repair Warranty
€19.00/ month incl. VAT
- Branches: 1
- Team seats, including owner: 10
- Emails per month: 2,000
- Independent device warranties and printed certificates
Repair Ticket
€49.00/ month incl. VAT
- Branches: 1
- Team seats, including owner: 10
- Emails per month: 2,000
- Repair ticketing and customer QR tracking
- Easy and Advanced workflows included
- Warranty included
Multi-store
€68.00/ month incl. VAT
- Branches: Unlimited
- Team seats, including owner: Unlimited
- Emails per month: Unlimited
- Repair ticketing and customer QR tracking
- Easy and Advanced workflows included
- Warranty included
Proposed monthly beta prices in EUR, including VAT.
Good questions
The things shops ask first.
Do my customers need to install an app?
Never. They scan the QR on their repair slip (or tap the short link) and enter the PIN once. A refresh remembers them for 14 days — no app, no account, no friction.
Is any personal data exposed on that public page?
The customer page omits contact fields and device serial/IMEI. Shop messages, notes and visible photos can still contain personal information; only share content intended for that customer.
How does the customer find out it's ready?
By email, if they left an address: moving a ticket to “ready for pickup” sends them a notice. The status page always shows the current stage, the estimated ready time and your pickup details.
Can I run more than one location?
Yes. Multi-store has no branch limit, and each team member works in their own branch. Repair Warranty, Repair Ticket: one location.
What if a customer loses the repair slip?
Staff can look the ticket up by number and print a replacement slip. The new QR code and PIN immediately disable the old ones. The status page does not show contact details or the serial number/IMEI, and access ends automatically 30 days after the repair is closed.
Does Repalune take payments or issue invoices?
No. Repalune covers intake, repairs, customer approvals, handover and warranties. Payments and invoices stay in your existing system. A proposal can state the price you agreed with the customer, but Repalune does not record payments.
Can customers book online?
Yes, with Repair Ticket and Multi-store. Your shop gets a booking page and a self check-in form, and you can switch either off in your booking settings.
How do I get started?
We’re currently onboarding selected pilot stores. Public registration is closed. If you’ve been invited, use your private invitation link to create your store.
Fewer “is it ready yet?” calls.
We’re currently onboarding selected pilot stores. Public registration is closed. If you’ve been invited, use your private invitation link to create your store.
Dropped a device off? Scan the QR on your repair slip and enter the PIN to track your repair.